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Daugirdas Jankus, Hostinger
"It took 17 years to reach the first million clients, less than three to reach the second, and just over a year to achieve the third. Even at this scale, we regularly talk to our clients, striving to understand them better every day, listening to their needs and suggestions, and delivering better products and services. Both our clients’ feedback and success stories inspire us to keep moving toward even more ambitious goals," says Daugirdas Jankus.
According to Jankus, the global market is also changing. A global trend where more people are interested in starting their own businesses and seeking greater flexibility and independence is becoming more visible. Consequently, the number of freelancers, solo entrepreneurs, and small businesses worldwide continues to grow steadily. The development of AI, allowing to start online journeys easier, will undoubtedly accelerate this growth even further.
Pakistan and France experienced the fastest growth in clients
Clients use the company's products and services in more than 150 countries. In the first half of 2024, the largest number of active subscription users was recorded in India, with Brazil, the USA, Indonesia, and France also standing out in market size. The top ten countries include the United Kingdom, Pakistan, Spain, Mexico, and Colombia.
For several years in a row, Hostinger's growth dynamics have remained similar in both developed and emerging markets. For example, in the first half of 2024, the fastest client growth was recorded in Pakistan, where the number of clients increased by 112% compared to the same period in 2023. The client base also grew rapidly in France, where the number of clients increased by 73%.
AI helped 590,000 clients build their websites
Hostinger's clients most frequently choose hosting, domain registration, and management services. Many clients are discovering a website development tool - Hostinger Website Builder. Nearly 914,000 websites were created using this tool in the first half of 2024, with approximately 590,000 of the websites created using AI.
Clients using Hostinger AI Website Builder can publish websites in less than a minute, even without an IT background. AI tools can also create domain names, write blog posts, and assist in optimizing SEO.
"To provide even better and faster customer service, we implemented an AI chat assistant in May 2023, which fully resolves almost half of client inquiries. Hostinger's chat assistant resolves nearly 5,000 client inquiries daily and communicates with clients in 50 languages, with an average response time of just 20 seconds. The chatbot has specific information about each product and tool, enabling it to provide accurate, customized recommendations for each case," shares Daugirdas Jankus.
Hostinger was founded in 2004 in Lithuania and employs about 900 people. 11 data centres in Asia, Europe, and North and South America ensures quality of services.
Hostinger has been listed in the FT 1000 list of Europe's fastest-growing companies for five consecutive years. The consolidated sales revenue of the group in 2023 increased by 57% compared to the previous year, reaching 110.2 million euros. Hostinger also achieved its first year of EBITDA profitability, reaching € 2.4 million while maintaining positive cash flow. According to Google Trends data, Hostinger is currently the world's second most searched hosting service provider.
